Upskilling Academy
Trusted by 3 million learners 24/7 online training Money back guarantee Fully accredited courses

Privacy Policy

This Privacy Policy explains how Upskilling Academy collects, uses, and protects information when you use our website and services.

1. Introduction

At Upskilling Academy, we respect your privacy and are committed to handling your information responsibly. This Privacy Policy describes the types of information we may collect, how we use it, and the choices available to you.

By using our website, creating an account, purchasing a course, or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

  • Name and contact information.
  • Account and login information.
  • Course enrolment and learning activity.
  • Purchase and transaction information.
  • Information you provide when contacting our support team.
  • Technical information about your device and browser.
  • Website usage and interaction information.

We only collect information that is reasonably necessary for operating, improving, and supporting our services.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, pages visited, approximate usage information, and other technical data.

This information may be used to understand how our website is used, maintain security, troubleshoot technical issues, and improve the user experience.

4. How We Use Your Information

Information we collect may be used to:

  • Create and manage your account.
  • Provide access to courses and other services.
  • Process purchases and manage transactions.
  • Provide customer support and respond to enquiries.
  • Maintain and improve our website and services.
  • Monitor and protect the security of our website.
  • Communicate with you about your account, purchases, or services.
  • Understand usage patterns and improve our learning experience.
  • Comply with applicable legal or regulatory requirements.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide essential functionality, remember preferences, understand website usage, and improve the overall experience.

Some cookies may be provided by third-party services used on our website. You can manage certain cookie preferences through your browser settings.

6. Payments & Transaction Information

Payments may be processed through third-party payment providers. Depending on the payment method used, payment providers may collect and process payment information according to their own privacy policies and terms.

We may receive information necessary to confirm and manage your transaction, but payment information may be handled directly by the relevant payment provider.

7. How We Share Information

We do not share personal information indiscriminately. Information may be shared with trusted service providers where necessary to operate our website and provide our services.

These providers may assist with services such as payment processing, website hosting, analytics, communications, customer support, security, and other technical functions.

Information may also be disclosed where required by law, to protect our rights and services, or where necessary to prevent fraud, abuse, or security threats.

8. Data Security

We take reasonable measures to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain records, fulfil legitimate business purposes, resolve disputes, enforce agreements, and meet applicable legal obligations.

10. Your Choices

Depending on applicable law, you may have rights relating to the personal information we hold about you. These may include requesting access to, correction of, or deletion of certain personal information.

You may also be able to manage certain communications and cookie preferences through the available settings or by contacting us.

11. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact our support team.

12. Third-Party Websites & Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page. We encourage you to review this page periodically for the latest information.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact the Upskilling Academy support team through the live chat feature on our website.

Questions About Your Privacy?

If you have any questions about how we handle your information, our support team is available through the website's live chat.