Refund and Returns Policy

Thank you for choosing Upskilling Academy. We want you to have a rewarding experience while discovering, building, and purchasing our educational content and training programs.

As with any online purchase experience, there are terms and conditions that apply to transactions. By placing an order or making a purchase at Upskilling Academy, you agree to the terms set forth below along with our standard Terms of Service.

1. Digital Products and Online Courses

We stand behind the quality of our educational content and want you to feel confident in your learning journey. We offer a standard 14-day money-back guarantee on our online courses under the following conditions:

• Timeframe: Refund requests must be submitted within 14 days of your original purchase date.
• Course Progress: To qualify for a full refund, you must not have completed more than 20% of the course material or downloaded the core supplementary resources and certificates.
• Non-Refundable Digital Items: Certain digital assets are strictly non-refundable once accessed, streamed, or downloaded. These include:
  • Issued official digital certificates.
  • Downloadable software, source code, or standalone digital toolkits.
  • PDF workbooks, eBooks, and study guides.
  • One-on-one coaching or live tutoring sessions that have already taken place.

2. Physical Goods and Materials (If Applicable)

If Upskilling Academy ships physical merchandise (such as printed textbooks, study kits, or branded gear), our return policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a physical return, your item must be:

• Unused, unmarked, and in the same condition that you received it.
• In its original packaging.
• Accompanied by your original receipt or proof of purchase.

Shipping Costs for Returns: You will be responsible for paying your own shipping costs to return a physical item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your total.

3. Exempt and Non-Refundable Items

The following items cannot be returned or refunded:

• Gift cards.
• Clearance or sale items (only regular-priced items may be refunded).
• Memberships or subscription fees for months that have already been initiated/accessed.

4. How to Request a Refund

To initiate a refund request, please complete the following steps:

1. Send an email to our support team at [email protected].
2. Include your Order Number and the exact Name of the Course/Product in the subject line.
3. Provide a brief explanation of why you are requesting a refund. Your feedback is highly valued and helps our instructors improve the curriculum.

Our support team will review your account activity and notify you of the approval or rejection of your refund within 3 to 5 business days.

5. Refund Processing

Once your refund request is approved, our team will process it immediately. A credit will automatically be applied to your credit card or original method of payment (e.g., Stripe, PayPal).

Late or Missing Refunds: It typically takes your bank or credit card issuer 5 to 10 business days to officially post a refund to your statement. If you have not received your funds after this window:

• Check your bank account or credit card statement once more.
• Contact your credit card company or banking institution directly, as processing times vary.
• If you have completed these steps and still have not received your refund, contact us at [email protected].

6. Contact Us

For any further questions regarding our cancellation, refund, or return procedures, please get in touch:

• Email: [email protected]
• Support Hours: Monday – Friday, 09:00 – 17:00 GMT